West Paw Introduces NEW Guarantee on all products
We’re happy to announce even more ways to keep you—and your dogs—happy. West Paw now guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, we’ll replace or refund your purchase. It really is that simple, easy, and hassle-free.
"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products."
— Spencer Williams, Owner, and CEO
- West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
- One-time replacement or refund per household per toy design (not per purchase).
- Valid receipt required for refunds.
- Replacement orders will ship within one week of submission.
- International Customers: Please visit the retailer from which you purchased the toy to have toy replaced or refunded.
To replace your West Paw guaranteed toy, please visit their website.